Return and Refund Policy
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
The return address is Printful Headquarters, Gravity-theshop, 19749 Dearborn St, Chatsworth, CA 91311 for the Sportswear Collections and Amazon for the Riding Gear Collections (specific address is written on the package you receive from Amazon).
Reasons for Returns
Wrong Address - If you provided an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
Returned by Customer - You should always contact us at firstname.lastname@example.org before returning any products. We do not refund orders for buyer’s remorse. Size exchanges are at your expense. A new order, at your expense, would need to be placed for an updated size once size exchanges has been accepted by Gravity Support Team.